Customer Service Representative

Company: Rod Martin's Complete Basement Systems

Location: Denver, CO

Department- Call Center

Reports to- Manager

Job Class- Non-Exempt

Job Status- Full Time

Follows up on proposals written by System Design Specialists and Services Technicians with two purposes – quality assurance and closure of the sale. Provides assistance to the Appointment Center as needed.

The CBS Way:

  • Exhibit the Company’s Mission, Values, and Why Statements: Shows relentless determination to provide “WOW” service, achieve extraordinary results, and live out the company values by challenging the status quo.
  • Optimistic Mindset and Beliefs: Maintains a belief that the company and employees are the best in the industry. Is guided by the assumption of good intent. Strives to maintain a positive, fun, and healthy work environment conducive to personal and professional excellence.
  • Clear and Concise Communication: Adopts a “manage up” attitude, while also focusing on timely decision making, conflict resolution, and communication with internal and external customers.
  • Decision Making: Makes decisions with the end in mind and with consideration for the customer, the company, and the team. Innovation and healthy debate are encouraged.
  • Team above Self Mentality: Puts what is best for the customer, the team, and the company first.
  • Never Satisfied Mentality: Possesses basic technical skills with the ability to multi-task, while embracing change and treating every situation as an opportunity for growth.
  • Problem Solving Mentality: Faces challenges head-on and actively seeks potential solutions with appropriate guidance from the team and management.
  • Trust the Process: Open to learning and executing the established processed outlined in the playbook, with the idea that it can always be improved.
  • Professional Behavior and Appearance: Maintains an attention to administrative-related duties (i.e., paperwork, electronic correspondence, and basic organization), as well as to professional attire and grooming.



Job Duties

  • • Follows up with customers by telephone for the purposes of ensuring quality and selling previously unsold proposals. • Keeps customer files updated, complete, and accurate. • Meets or exceeds sales goals. • Performs a variety of administrative tasks to support the Sales, Service, and Appointment Center Departments.

Job Requirements

  • • Knowledge of customer service principles and practices. • Skill in operating personal computer and programs such as spreadsheets, database, and word processing software. • Skill in verbal and written communication. • Ability to understand, speak, read, and write English. • Ability to handle a variety of tasks. • Ability to perform accurate data entry. • Possess talent and personal traits: • Communication ● Motivation • Customer Focus ● Planning & Organization • Detail-Oriented ● Self-Management • Diplomacy & Tact ● Stress Management • Empathetic Outlook ● Teamwork • Interpersonal Skills

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