About

Quality First Service Group has founded its business on a simple idea. Quality work with above-and-beyond customer service. For nearly two decades, Quality First Service Group, has been commitment to bringing one hundred percent customer satisfaction to every call and every appointment. They do this by putting an emphasis on building lasting relationships with their clients. The owner, Howie Metz, ensures that all their technicians are professionally certified, trained, and are committed to providing honest and reliable work.

Quality First Service Group is a Colorado family-run business, who brings over 30 years of experience to every job. They are also a proud partner of Green Plumbers. They take pride in their technology, products, and techniques that limit water and energy waste. On your next call, ask how you can be greener to Colorado!

They guarantee all Plumbing and HVAC work for one year. Drain work is guaranteed to remain stoppage free for 30 to 90 days.  Water and sewer line work comes with a 10-year transferable warranty (no transfer charge).

If you are experiencing any Plumbing or HVAC issues, Call today! Their friendly experts are waiting to hear from you!

Services Offered:


  • Family Owned, Colorado business
  • Growing Steadily By Referrals
  • Certified Green Plumbers
  • Happy To Educate Customers On Water Preservation & Conservation
  • Up Front About Costs – No Hidden Charges
  • Guaranteed On-Time (or Instant $25 Credit)
  • Guaranteed Results (Fixed or No Charge (Some Conditions Apply))
  • Technical Are Highly Trained, Licensed, and Certified
  • Financing Available

Google Reviews

Quality First Service Group Rating: 4.8

c sief

Oct 30, 2022
My water heater had been leaking for a while and needed to be replaced. In addition, it was over 20 years old. […]

Steve Black

Feb 22, 2022
This morning after looking at the water stain on the concrete leading back to my water heater, I decided it best to find someone […]

Tonya Chapman

Sep 19, 2022
On 9/12/22 I called to schedule Faucet repair service for my kitchen sink. The Customer Service/Dispatch Representative was polite, knowledgeable and able to […]

Todd Nordtvedt

Nov 20, 2022
Quality first dispatcher provided excellent coordination and communication regarding when the technician would arrive, how the work would be performed. The technician/ plumber Cody […]

Dean Price

Oct 01, 2022
9/29/2022- This review is a review of Zach Duran the service expert. He was a bright, hardworking, considerate young man who listened to the […]

50 Recommendations

Please provide us with the following before posting your endorsement

Thomas was a great help in getting our water back to our apartment. He was very professional, informative, and solved the issue of our broken water heater. I would highly recommend Quality First for any plumbing needs!

Ethan Martinez
  • I really appreciate when I get the call prior to arrival time with service appointments. I’ve found it doesn’t always happen, but Q1SG said they would call prior, and they did. Thanks to Thomas for his knowledge and presentation of options, also for getting things running again!

    Nathan Grosh
  • We called Quality First in the midst of an emergency, Sunday morning. Our water heater was failing (it appeared), leaking, and damaging our wood floors and subfloor. Even on a Sunday (without a prior appointment), Damon got us scheduled for a technician arrive that very same morning! That was the beginning of their great service.
    Tyler, our service technician, was fantastic! He immediately diagnosed the issue and confirmed our assessment that the water heater needed replaced. After a few hours we were all set up with a brand new unit. The unit itself is high quality and workmanship by Tyler is top notch. He (Tyler) was friendly, professional, courteous, and most importantly-very good at his craft. This isn't our first time using Quality First, and for good reason, it won't be our last!

    Jarod Walker
  • Phil did a GREAT job. He was early for our appointment and explained the service that I needed. He got the parts he needed and replaced the water heater the same day.

    Thank you Phil

    Ryc Brownrigg
  • Brad, Carson, Emilio, Tony, Thomas and David did outstanding work replacing my HVAC unit and water heater installation along with fixing a leaky shower faucet in my condo. Answered all my questions, high integrity, did the job right, always making sure I was happy with the work. Quality First have become my "go to people" for plumbing or HVAC work. They really care! And take pride in what they do.

    Helen Anderson
  • Ray did great work on a tough job replacing a network of lead pipes in my 98 year old house that were not up to code. There were a number of unexpected issues that he resolved without extra charges to me. I would highly recommend him to anyone in need of a solid plumber with many years of experience.

    Michael McNelis
  • Ray was fantastic! Found the source of the water leak, repaired it, etc! He was extremely professional, and explained everything in detail. I would highly recommend this company!

    L Goldberg
  • Thomas and David both excelled professionally and socially. They did a job well done and we are very pleased with their work. They completed the task efficiently and with great quality. Both were also very easy to converse with.

    Emit Bekele
  • Thomas and David both did an amazing job fixing my leaking kitchen sink. Not only that but Thomas also did a great job explaining how to fix minor sink issues. I loved how easy they were to chat with and open to any questions we had.

    Samrawit Negussie
  • Brad was so great! He was fast and polite and was even very sweet to my very nosy 4 year old

    Faith Schenck
  • When Thomas and Marcos arrived, right away I felt at ease. They were professional, courteous and confident. I had an idea I had a condensation issue but didn’t know if that was the leaking problem in my crawl space. Thomas and Marcos went into the crawl space and, within a couple of minutes, identified the condensation pump as the problem, found a hole in the pump’s hose as the leak origin and replaced the hose. All within about a half hour. I knew I wanted to Join the Club so, Thomas had already started the service by checking my sump pump and pipes in the crawl space. He found the sump pump was not running and was 3/4 full of water. He took care of that issue as well.

    I am so pleased not only with the excellent job they did, but also with the many recommendations Thomas gave me for preventive maintenance in my home. I really appreciate their professionalism and expertise. I’m glad to join the Quality First Service Club!

    Sandra H.
  • It is rare to obtain quality service these days. One may feel at a disadvantage the moment repair folks step through the door.

    One wants the job done right the first time with professionalism and honesty.

    Brad came to my home on 8/18/2022 and provided excellent service-clogged kitchen drain-professionalism, plumbing advice, and conversation.

    Thank your Brad, Quality First, for your service.

    Victor Cooper
  • Long time customer of Quality First Service Group and this last visit did not disappoint. Thomas and Carson were clean, professional, knowledgeable, and helpful. I’ll add compassionate to that list because not only did they leave things cleaner than they found them, but they also found and rescued a frog and released it outside. Overall, we couldn’t be happier with the install of our new hot water heater. Thanks

    Bryan Hooker
  • Phil and Chris came to our home to fix a plumbing problem. They were on time, friendly, and professional. They quickly fixed my problem and checked out the rest of our faucets, toilets, etc to make sure we wouldn't have problems with them. I've had Quality First come out for multiple issues and always received excellent service.

    Terry Humphrey
  • I highly recommend Quality First Plumbing. They were on-time, had great customer service and were neat and clean. Top rate service!!!

    Todd
  • Very prompt.

    Stephanie
  • Explained plumbing problem and procedure to correct in a knowledgeably understanding way.

    Linda
  • They came when they said and did the work quickly, cleanly and perfectly

    Bob
  • Stephen from Quality First Plumbing was on-time and completed the work faster than anticipated. He clearly outlined what the problems with the 2 sinks were and discussed the pros/cons of the various fixes.

    Nate
  • Quality First Plumbing is a very professional company that offers outstanding quality service to its customers. They are prompt, personable and honest with their assessment and deliver the service they promise. I highly recommend them

    Alice
  • We recently had a new water heater installed, and everything went as smooth as we could imagine. They were prompt in their arrival and the serviceman finished the job in the amount of time that he had estimated.

    Brad
  • Doug from Quality First Plumbing did an excellent job repairing the plumbing from the disposal to the sink and dishwasher.

    Rick
  • Technician was on time and work was completed in a reasonable amount of time. My only suggestion is that technician take more time pointing out basics of the new equipment rather than ask at the end if I had any questions.

    Chrissy
  • Jacob with Quality First is excellent! Very professional and really knows what he is doing! We use Quality First for our association plumbing needs as well as personal plumbing needs for our family.

    Mike
  • Very professional approach, no extraneous chit-chat, fixed the problem, cleaned up the area, and was very efficient.

    Cathleen
  • Quality First Plumbing responded to my call within an hour. They were able to replace the defect valve within 4 hours of my initial call.

    David
  • Steve answered my call early. Was courteous, very knowledgeable, personable, professional and effective.

    Steve
  • I would highly recommend them. Doug Harris was very knowledgeable. He took the time to explain to me what he was doing and why he was doing it.

    Marty
  • We have used this company 3 times now and have not been disappointed.

    Cheryl
  • Steve was friendly and likeable. Service was efficient.

    Bill
  • Tech explained possible problems and prices before starting work. Started on least expensive which was the problem. Cleaned up well.

    Peter
  • The disposal was fixed quick and all was good. I would use them again for any other plumbing issues, though I hope I don't need to.

    Caryn
  • Arrived on time & provided excellent service & very fair pricing! I am 100% satisfied & would highly recommend this plumbing company to everyone!!

    Sandy
  • Technician Terry was certainly an example of what quality service represents. He was timely, professional, respectful, and thorough.

    Mary
  • Quality work, wonderful customer service, showed up when scheduled, went the extra mile to make sure work was done right.

    Edie
  • Terry was a very good plumber and very friendly. Thank you so much for the quality work. He left my house absolutely spotless after he was finished with his work! Great job! Thanks!

    Melissa
  • Doug was on time as scheduled, diagnosed problem quickly, and completed repair quickly

    John
  • Showed up about 30 minutes after my call and Jacob was friendly and personable and most importantly did an excellent job repairing our leak. Couldn't be happier.

    Matt
  • Had them replace an old shower faucet. They showed up on time and did a great job at a reasonable price. I will use them again.

    Ron
  • I called Quality 1st at 9:00 am and they arrived by 10:30 to replace a water heater. Price was also very reasonable.

    Brian and Nicole
  • We had a water main break from the meter to our house. I was losing thousands of gallons of water a day. I contacted Geoff at Quality First Plumbing he gave me a fair estimate and completed the job the next day! They did an oustanding job.

    John C.
  • They worked efficiently and careful, explaining as they went along. Provided all information up front, i.e., extra charge for another sink (slow moving) signature, accepted coupon, very professional and cleaned up.

    Petra
  • Kyle was awesome - Give the Man a 10 Raise! I have a lot of snow (and thick evergreens on my home's west side where he had to do much of the work. Simply Excellent All-Around both Kyle and Quality First Plumbing. I'll call you guys again.

    Rick
  • We had a water main break from the meter to our house.I was loosing thousands of gallons of water a day. I contacted Geoff at Quality First Plumbing he gave me a fair estimate and completed the job the next day!They did an oustanding job.

    John C.
  • Kyle was awesome - Give the Man a 10 Raise! I have a lot of snow (and thick evergreens on my home's west side where he had to do much of the work. Simply Excellent All-Around both Kyle and Quality First Plumbing.

    Rick
  • I got great service from the folks at Quality First Plumbing today. I found my hot water heater leaking earlier today and they got out to me and installed a new one on the same day. They were very courteous and professional. They cleaned up after themselves and did an excellent installation job. Thanks!

    Mike Rogers
  • To date, all of our experiences with Quality 1st has been top notch. From scheduling, to the work performed, they are their name. We feel fortunate to have found them.

    Heidi H.
  • I have recommended quite a few people to use Quality 1st Plumbing. Everyone I have recommended raves about them. The plumbers they send out are different from the plumbers you get from other companies. They are on time, professional, and the type of people you don't mind having in your home. I have used Quality 1st Plumbing for several larger installs, as well as some basic problems with a sprinkler system. They always do a great job. I have used Howie since he started the company, so 2 or 3 years now. The plumbing company I used before would fix something and then have to come out and fix it again. It was not a big deal, but Howie made the company Quality 1st so that people would understand that quality is the main selling point. If you want it done right, and done right the first time, call him. If something isn't done correctly the first time, Howie goes way beyond the call of duty to make it right. I have seen him fix things for free, even when the company was not at fault, just to make sure his customers are happy.

    Patrick J.
  • I rarely write reviews for companies unless they make a lasting impression and I must say that after years of plumbing service headaches, I'm happy to have found a company that provides all that's expected and more. The service call was professional from start to end and I really appreciate that estimates over the phone. More specifically, your technician Steve was one of the more professional service technicians that I have ever encountered. He was not only knowledgeable and very helpful, but I didn't feel like I was interacting with a used car salesman. He was very efficient, clean and respectful of my home. What a great first impression that will ensure I use Quality 1st again.

    Heather W.
  • I have known Howie for a few years now, and I have been using Quality 1st Plumbing pretty much since he started the company. He has always been a gentleman to speak with. He takes time to explain what needs done and how he can help. I feel like he is fair and responsive.

    Joe Boyd
  • Offers

    Contact

    Photos

    Send to a Friend

    Recommend this listing to a friend: