Doctor Fix-It is a locally owned, Denver based and family operated business.
As a trusted member of the community they price by the job, upfront and in writing before the work begins. They conduct their services in the utmost respectful way by wearing shoe covers, using work mats and drop cloths.
Their mission is to provide peace of mind, safety and security for residential homeowners through honest communication, the highest quality of products and thoroughly trained technicians.
- Residential Air Conditioning & Heating
- Maintenance, Repair, and Replacement
- Air Purifiers
- Filtration Systems
- Central Air Conditioning & Heating
- Electric Heating
- Heat Pumps
I recently had a major issue with a strange, pungent order throughout my home, I couldn’t detect its source. I had three different alleged “professionals” evaluate the situation. They all had opinions, but no resolution. Others I called wanted to schedule an appointment out two weeks and this was an issue required immediate attention. Then I called Dr.Fix-It. Within a few hours Eric Nielsen was at my door. I was immediately impressed, he was very professional, and respectful of me and my home. As our visit went on I was amazed at his knowledge and expertise. He wasn’t rushing through our visit or his evaluation of the issue. He listened to me and was through and detailed in explaining what I needed to know. And last, but not least, he discovered the source of my problem! After explaining all my options, he scheduled me immediately the next morning to have the situation resolved. He put my mind at ease and I had total trust in Eric guiding me through the process. The following morning, like clockwork, Robert Q. showed up to complete the job. Once again, like Eric, my first impression of Robert was being extremely impressed. He came to the door expressing a concern about a tree branch hanging over my driveway and he didn’t want to park until asking my permission. After previous issues with various inconsiderate workers coming to my home through the years, I truly appreciated Robert’s respect for my property. He was immediately busy with the task of the job. He worked consistently until completed and did it with a smile. He did an impeccable job! His attention to detail and perfection was awesome. When he was done he cleaned up and left the work area cleaner than when he arrived. I found it refreshing both men expressed loving their jobs, their co-workers and working for Dr.Fix-It. That type of loyalty is almost unheard of these days. Both Eric and Robert deserve recognition for a job well done! Kudos to Dr. Fix-It for running a top-notch company with world class customer service! I would recommend this company WITHOUT RESERVATION!
Ulysses was very professional and clear on the issue with my furnace. Cleaned up after he was done. I would recommend him and Doctor Fix It.
Jason H. was professional and courteous! He explained what he was going to do in assessing the furnace and that he would make recommendations if need. He completed the task quickl and easily, made recommendations etc. without any sales pressure! I would definitely recommend Dr. Fix It! by Dennis A. on Nov. 28, 2014Woke up to a 58 degree house. We called Doctor Fix It to have someone come take a look at our furnace. They sent someone over just a couple hours later. JB was our technician. He was very courteous and polite. He quickly identified the issue, replaced a part and had it up and running in no time. I would recommend these guys to anyone who has a heating problem!
Justin and Chris were both very fast working, and accurate in their work. They were pleasant and cooperative. They fully met my expectations. I would recommend them to everyone.
The work we've had done on our furnace has been excellent. The repairman that we've had work at our house on both occasions was top notch. I believe he is 100% honest and is very competent in his position. I have and will recommend Dr. Fix It to family and friends. My only complaint with Dr. Fix-It is that I never received a response during the weekend that our furnace went out. I left a dozen voicemails and even used their chat service (pretty much worthless), none of which could provide me with any help. Once Monday rolled around, we were able to get a repairman in same day, but it was a long, cold weekend before that.
jason h**** and jason w***** are just fantastic technicians and also wonderful human being.
Prompt and efficient work.
Darian was courteous, efficient and knowledgeable.
I had wonderful experienced technicians in my home , very courteous. they diagnosed a persistent furnace failure. with tech support, devised a repair. although a design flaw in furnace, this was the third company we had to check the furnace. the only ones the get it taken care of. at a great price. thanks guys. we will call for a new furnace in the future, I promise.
good job from dispatch to diagnosis to sales to delivery and set up. these folks are friendly, professional, dedicated to get the job done. we have a new furnace and piece of mind. thanks guys.
Stephen, prompt, right to business, explained as inspected. Friendly and professional.
On time to checkout my air-conditioning unit. We had a relay mechanism added to the unit. Shane C. from Doctor Fix-It Heating, Cooling and Electric was very knowledgeable.
Prompt arrival, professional job, great price.
On time, on task, easy to communicate with, did the work in a professional manner.
Darian came to our house to provide an AC tuneup for the year. He discovered a problem and gave us our options as to repair. He was respectful of our opinions and wishes. He followed through with our choices in a professional manner. We have always been pleased with Dr. Fixit and their service technicians.
Doctor Fix-it Plumbing, Heating and Electric were very prompt in sending technicians out to inspect and repair the Air Conditioner, Furnace and Water Heater. All the men were professional, courteous and very careful to wear slippers over their shoes. As a widow, I felt safe with them in the house alone. Each technician took time to explain and clarify what they were going to do and what they completed with their visit. I highly recommend this company and will use them in the future if needed.
I'd had an earlier maintenance contract at another address with the previous franchise that was never honored and Dr. Fix It called out of the blue and asked if I'd like an inspection/maintenance done for free, based on my previous contract. I thought it was great that they'd honor a previous commitment and both Shane C, who came out to inspect the furnace, and Stephen, who came out to inspect the electrical, were pleasant, efficient, and showed me exactly what needed to be done and explained why as well. I was very pleased with what they did.
My sump pump has been kicking on every 15 minutes and Shane confirmed that given the extensive rain we have had these past few weeks, the frequency of my sump pump turning on was not unusual and in fact, demonstrated it was working properly. He didn't try to sell me on extra services but did provide me helpful information as to the replacement of my A/C and furnace which I plan to do in the near future. I recommend Shane as he was prompt, honest, and efficient.
Michael L with Doctor Fix-It provided great service and expertise in diagnosing and repairing a complex plumbing issue involving the water heater, softener and whole house filter. The warranty provided by Dr Fix-It is excellent and the company stands behind it.
After calling Dr Fix-It about a broken sewer pipe at my rental property, Jon was at the house that same day. I was very impressed with Jon's knowledge and thoroughness as he proceeded to diagnose the problem. He spent several hours over two days to get the most accurate picture of the problem. Jon went out of his way to give me multiple options to proceed with as well as figuring out ways I can save money within each option. Jon was never pushy and I always felt like I was his top priority. When this project started, I was admitted to the hospital to deliver my first baby. Jon gave me periodic updates/pictures and handled every detail start to finish. I felt 100% comfortable and confident that everything was taken care of while I physically couldn't be present. I can't say that I have ever had that kind of customer service before --ever! I am extremely pleased with the work done and I can't recommend Jon and Dr. Fix-It highly enough!
Kudos to technician Shane M for diagnosing and repairing problems with our older air conditioning unit including future enhancement options!
Jon M***** provided us with a lot of knowledge about our plumbing system. He was very thorough and spent a lot of time with us addressing issues/concerns that we had, as well as sharing his expertise concerning our whole system in general. His manner was one of a professional offering information and services, as opposed to a sly salesman trying to make a buck. I can't tell you how how refreshing that is. We are very pleased with our experience.
Darian U. Came by today to tune up the heater and AC. He was very knowledgable and god at explaining what he was evaluating and why. He took time to make sure all my questions were answered. He was very personable and not pressuring in any way. Thanks Darian!
An office person called to advise me that their plumbing technician was on their way to our home. That person arrived on time and was professional, efficient and friendly. They completed the work and triple-checked the job to make sure it was done correctly before leaving. I will call Mr. Fix-it again for any plumbing, heating or electric service.
I asked for a tune up service on both of our furnaces. This young man was quick, efficient, respectful and professional - and did a great job. Thanks Doctor Fix-it. The next time we need something serviced or fixed, we'll call you...no doubt!
Wonderful company as they were great in all areas. In particular, they followed through to resolve a situation, long after completion, when it was unnecessary. Reasonably priced, good work conducted on our house and strong customer service. Thanks for the experience.
Our A/C unit happened to go out a few days ago. Not good, considering Denver was attempting to have a heat wave roll through. I tried to remedy the problem myself by rinsing out the unit, but it proved to only be a temporary fix. After spending another day of sweating it out in the house, we hired Doctor Fix-it to hopefully solve our A/C issue. They were able to have someone come out on Saturday (AWESOME CUSTOMER SERVICE) and when I explained the situation to the service tech, he seemed to know exactly what the fix would be. Turned out he was right on and he was able to replace the part that day, as he had the part in his truck. We now have cool air flowing through the house and are looking at scheduling more services through Doctor Fix-It.
The company seems to be very fair with their prices and definitely lower than a few others we looked at in the area. The service tech, Justin Morgan, was super knowledgeable, friendly, and let me follow him around to watch how an A/C unit is serviced. I am a bit of a DIYer and enjoy working on my house, so being able to ask questions about HVAC and how to clean and service them improves my skills, but makes it so I can help them narrow the problem when I call.
We would highly recommend this company to anyone needing heating, cooling, plumbing, or electrical work!
One of the bedrooms wasn't getting hot air in my house. I called doctor fix it and was not disappointed. They had a guy come over right away and trouble shoot the problem. We then scheduled the work to be done and I was very fortunate to have Walt Ziegler be the guy that was sent over to do the work. He was very professional, clean, and did a very detailed job making sure the new work would still match my 1875 home. He was also full of very useful information for my home and I will certainly be calling to request for him again in the near future.
They helped with two problems in short time, frozen pipes leaking and a furnace tune up. Would definitely recommend them, professional and prompt service.
Helped with what we needed, Justin Morgan who came out to our house was great, very thorough, explained what needed to be done, and offered solutions.
Will call again next time a problem arises.
DJ was a professional from the time he pulled up to the house. Not only did we get great service, but they simply fixed our issue and said there was no more work that needed to be done, you don't hear that every day! I would highly recommend this company and especially DJ in knowing you will be treated honestly and fairly.
Wow! These guys are GREAT. Our furnace went out, and after we tried to do a little troubleshooting, we contacted the landlord and he called Doctor Fix-It. We had two service calls in one day...Jared was our first service specialist, and he was prompt, courteous, and thorough. He made sure I understood what had failed on our furnace, even made the extra effort to help me understand our system in general, and then presented us with straightforward pricing. He called the landlord, the repair was authorized, the part was on his truck, and before we knew it, we had heat again! What a friendly and efficient guy!
Our second rep was Marvin Q. for two plumbing repairs. Again, fantastically friendly, efficient, and thorough. We had a broken pipe for the outdoor hose bib, which was a challenge...Marvin explained that he'd go in through an interior wall (I was dreading that they were going to have to bust out bricks to get to this one), and there were other pipes crammed into the small space. But he figured out the best way to tackle it, and before we knew it, it was done. On the second repair, we had a leaking hot water line in the basement ceiling. It was a wacky configuration and hard to get to, but you could see the "gears turning" as he figured out the best way to handle it. He was even super careful to make sure that water didn't spill on the concrete basement floor (I told him it was okay, it was concrete!). He also took the time to show us where our water main shutoff was, to tell us what to expect time wise for the hot water tank to heat back up...he was extremely thorough. From talking with him we understand that he's spent years in the business.
I was impressed with the fact that there wasn't a lot of back and forth with Doctor Fix-It...the prices were standardized, presented well, and with a quick call to the landlord, payment was authorized and there was no waiting around. That was unexpected. Jared and Marvin seemed to be very autonomous...like the company trusts them and their judgment, which was nice. It seemed like they didn't have to waste time trying to get approvals from a main office...they knew what needed to be done, and did it efficiently. It seemed like they communicated well with our landlord, too. The guys explained what had gone wrong in a very clear way.
Both Jared and Marvin were also great with our two black lab mix dogs...fairly young dogs who like to play. Jared was very good with them, even putting up with them as they stuck their noses in his bags and tried to help him fix the furnace. Disco, our female, would not leave Marvin alone, and kept trying to lick his face. Both guys were EXTREMELY patient with the dogs, and not once did they act annoyed.
We would recommend Doctor Fix-It highly, and I would expect from our experience that ALL of their guys are great...but we really enjoyed our experience with Marvin and Jared...they are extremely professional, and just really nice guys to work with.
Excellent, complete service. Marvin, Joh and Detler were all friendly and concerned that I was happy with the service. Marvin did the initial service (came out the same day as my call). He was efficient and offered an additional service at no charge to be sure I was satisfied with the drain cleaning. Jon M. came out the next day to run the camera. Found areas of concern and discussed fully and completely with me explaining the options. I elected to have the line jetted. Jon arranged to have Detler come out within 30 minutes to do the Service. Jon stayed around to be sure that the line was completely cleared and he and Detler did a great job. Site was cleaned up and put back as original. I will definitely use Dr. Fix-it/Ben Franklin Plumbing again in the future.
Called Ben Franklin/Dr. Fix-It for my plumbing issue. Detlef J. was very professional and courteous. I would use this company again if I ever have issues again. Thanks!
Judd Cushing was very good and detailed with paperwork, especially in how the procedures would begin and end. Ben Alvarado worked and worked to remove my old electrical panel in my garage. He then put in many, many hours wiring the new electrical panel. He did an excellent job! I really appreciate how well the carpenters treated the dry walling around the new electrical panel. All of the following from the company dug in and put the strength of their training to participating in the installation of my wonderful new Amana Furnace: Ryan Blair, Walter Ziegler, Matt Hardy and Scotty Combes. Along with how well Ben did, these individuals worked very, very hard. Marvin Rivers showed up at my house with a C.O detector, when I didn't even know that I was to receive it for free. Julie Brown, of the office staff, cheerfully responded to the few questions that I asked. Melissa Borrego, another of the office staff, also helped me every time I asked for help on some particulars. To recap what has already been mentioned, I want to say that the excellence of the work and dedication of these employees is beyond any of my expectations.
We called Dr Fix It because of a problem with our furnace. Jared P. showed up exactly when they said he would. He immediately went to work and discovered a bad ignitor. Jared P. had the problem diagnosed and fixed in less than an hour. Jared P. was very professional and knowledgeable, answering all of our questions. By the end of the service call, I knew so much more about my home's HVAC. Thanks Jared P.! I would certainly recommend Dr. Fix It to anyone looking for fast response and quality service.
Doctor fix-it did an outstanding job for me on my outlets. Ben was informative, helpful, and did all the work in a timely manner. I could not have ask for a better representative and would definitely choose Dr. Fix-It again for electrical help.
Steve P. has always done a fantastic job of plumbing various projects around my house. In fact, when I have a plumbing issue I request Steve P to come and perform the plumbing job. Dr. Fix it does a great job of taking care of me, and they are always on time. Great Company.
Trever came today for a boiler inspection. Trever was on time, very nice, and quite knowledgeable. Trever took his time with the inspection and gave us a thorough review. He found some minor problems, addressed each issue and gave his recommendation for remidee of each. Trever not only pointed out issued but explained why each one was occurring. He explained the things he found were not critical but would need attention in the future. We felt Trever was honest and felt he did not try to push repairs that may not be required immediately.
The service specialist, Chris H. did an amazing job. He arrived on time, did quality work, and made me feel at ease that the situation had been taken care of. I truly appreciate the job that he did. I will definitely recommend him and this company to everyone I know.
I just bought the house and had a plug in my washer drain. This turned out to be worse than I expected. As a good DIY guy, I snaked it and couldn't get the drain to unplug. I called Doctor-Fix-It and they sent out Detlef. He couldn't get it either, initially. He stuck with the problem trying various procedures. Finally, he figured out it was the kitchen line that was causing the entire problem and that back up was overflowing into the washer line. It appeared that this 60+ year old house had never had the drains cleaned. He was very thorough with resolving the problem and it was quickly resolved from there. With what he and I thought would only take 30 minutes, turned into a 4 hour project and the price was extremely fair and no upselling!
Excellent service. Everyone that we worked with was very helpful, and worked very hard to complete our job as quickly and efficiently as possible. Thanks for being a great help through a difficult change at our home.
Steve Pressdee arrived on time and was professional and helpful. He changed the piping in my toilets and explained to me the requirements to keep my toilet from leaking until it was changed to a new one in two days.
On a busy Friday night during rush hour traffic, Jared P. approached a home and the tenants turned his services away. Then, the owner of the home called Dr. Fix It and explained to the dispatcher that this appointment could not be rescheduled due to a request from the Denver Environmental Health Department, requesting that the home owner prove that the heat in this house was functional. Not knowing any of the confusing details, Jared P. who was already almost home in Broomfield, offered to turn back around and drive to Denver during rush hour for a second time in the same night to complete the maintenance request! When Jared P. arrived, he learned that the police were going to do a Civil Standby and escort him to the home and make sure he was allowed to gain entry. Jared P. did not know the situation, but when the details of the troublesome tenants were explained to him, he was very understanding and professional and he definitely went above and beyond! My family and I will use Jared P. for any plumbing or heating issues we have in the future! Thank you so much Jared P. for you extraordinary customer service! You are one of a kind these days!
My hot water heater was leaking and I had some funky problems with my piping, valves, and expander tank that were causing it. I wouldn't be writing this review if Drilon D. with Doctor Fix-It hadn't been so terrific. I'm pretty handy and also very curious about physical systems. Drilon fixed my problem and also answered my questions and helped me understand what was going on. He was quick, funny, professional, and a great teacher. I appreciated your time and approach, Drilon. Thanks again!
DJ Gandee was our technician today and he was great. He showed up on time, was extremely courteous and professional, and had a smile on his face the whole time. The company was able to provide to same-day service and called to let us know when the tech would be showing up. We highly recommend them.
With the purchase of an older home, I was concerned there wasn't a PRV coming off of the water main into the house. Chris came out, walked me through the process and also made other suggestions to make the house "plumbing safe." I'm very pleased that the new PRV has reduced the pressure into the house. Chris was a delight to work with. Thank you Dr. Fix-It!
Treavor was great...and my dog liked him! He literally drew a picture to explain possible issues with my heating system. He arrived on time and went right to work. The customer service provided by this company has been awesome. Thank you.
The sub-zero temps revealed a corroded drain pipe under our kitchen sink. Dr. FIX-IT got me an appointment right away - and it wasn't a 2 or 4-hour window - they gave me an exact time! Love that! Paul G. arrived a few minutes early & took care of the problem quickly. His expertise & diligence prevented this from becoming a much larger repair. He also replaced some other parts that were damaged, & gave me some great advice on our plumbing and heating. I will highly recommend him and this company. Thank you for the prompt, excellent work!
We are having major problems with our hot water tank. Marvin Q has been here on time and displayed an expertise that leaves us with knowing he knows what he is doing. Our problems go deeper than just the hot water tank and Marvin Q set the wheels in motion to get the additional problems taken care of. We are very grateful for his knowledge, work ethic and honesty. He has bent over backwards to help us.
I called Dr. Fix It to have them check my leaking water heater. Steve P. came out to evaluate the problem. He was prompt and professional. He diagnosed the situation and told me that a new water heater was needed. He explained the pricing and warranty options very well. He was quick and efficient with removing the old 20 year old water heater and putting in the new one. I valued his expertise and would request Steve P's services again when needed.
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